Privacy and Cookies Policy
India Voyage Travel Pundits Pvt. Ltd.
India Voyage Travel Pundits Pvt. Ltd. (“we”, “us”, “our”) is an inbound Destination Management Company (DMC) based in India. We design, operate, and manage travel services for international and domestic clients. Protecting your personal data is an important part of how we deliver safe, reliable, and personalized travel experiences.
This Privacy and Cookies Policy explains how we collect, use, store, share, and protect your personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and, where applicable, the General Data Protection Regulation (GDPR).
1. Who We Are
India Voyage Travel Pundits Pvt. Ltd.
Email: info@indiatravelpundits.in
2. Scope of This Policy
This Policy applies when you:
- Request, book, or use our travel services
- Communicate with us via email, phone, website, or social media
- Travel through services arranged by us (including hotels, transport, tours, and experiences)
- Interact with our website or digital platforms
3. Information We Collect
To plan and deliver travel services, we may collect the following categories of personal data:
3.1 Personal Identification Data
- Full name
- Date of birth
- Nationality
- Passport and visa details (where required for travel arrangements)
3.2 Contact Information
- Email address
- Phone number
- Residential or billing address
3.3 Travel Information
- Travel itinerary and booking details
- Hotel, transport, and activity preferences
- Special requests (dietary, medical, accessibility requirements)
3.4 Payment Information
- Billing information and transaction history
(We do not store full credit/debit card details)
3.5 Technical Data
- IP address
- Device type and browser information
- Website usage data and cookies
3.6 Third-Party Data
We may also receive information from:
- Travel agents and business partners
- Hotels, airlines, and transport providers
- Social media platforms (where you interact with us)
4. How We Use Your Information
We use your personal data to:
4.1 Provide Travel Services
- Create and manage travel bookings
- Coordinate with hotels, transport providers, and local operators
- Arrange tours, guides, permits, and on-ground services
4.2 Communication
- Send booking confirmations, itineraries, and travel updates
- Respond to queries and customer support requests
4.3 Service Improvement
- Enhance travel experiences and service quality
- Conduct internal analysis and operational improvements
4.4 Marketing (Only With Consent)
- Share offers, packages, and travel updates
- You may opt out at any time
4.5 Legal & Security Purposes
- Comply with legal obligations (including immigration and tourism regulations)
- Prevent fraud, misuse, or unlawful activity
5. Legal Basis for Processing
We process your data based on:
- Contractual necessity – to deliver travel services you request
- Legal obligations – compliance with applicable laws and regulations
- Legitimate interests – improving services, ensuring security, and business operations
- Consent – for marketing communications and optional services
6. Sharing of Personal Data
We may share your personal data with:
6.1 Travel Service Providers
- Hotels, resorts, and accommodation providers
- Airlines and transport companies
- Local tour operators and guides
6.2 Government Authorities
- Immigration, visa, and regulatory authorities (where required)
6.3 Service Providers
- IT service providers and cloud storage
- Payment processors
- Analytics and marketing service providers
6.4 Business Transfers
In case of merger, acquisition, restructuring, or sale of business assets.
All third parties are required to protect your data and use it only for service delivery purposes.
7. International Data Transfers
As an inbound DMC serving international clients, your personal data may be transferred or accessed outside India. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data
- Secure servers and firewalls
- Access control for authorized personnel only
- Regular monitoring and security testing
However, no digital system is completely secure, and users should also take precautions to protect their personal data.
9. Data Retention
We retain personal data only for as long as necessary:
- Travel booking and service records: as required for service delivery and legal compliance
- Financial and transaction records: as required under applicable tax and accounting laws
- Marketing data: until consent is withdrawn or no longer relevant
After retention periods, data is securely deleted or anonymized.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.
10.1 How We Use Cookies
- Improve website functionality and user experience
- Remember preferences and booking details
- Analyze website traffic and performance
- Provide relevant marketing and advertisements
10.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
11. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Withdraw consent at any time
- Object to certain types of processing
- Request restriction of processing
- Lodge a complaint with a data protection authority
To exercise your rights, contact:
12. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18 without appropriate consent from a parent or legal guardian.
13. Updates to This Policy
We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on our website with an updated effective date.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Policy or your personal data, please contact:
India Voyage Travel Pundits Pvt. Ltd.
📧 info@indiatravelpundits.in