Privacy and Cookies Policy
India Voyage Travel Pundits Pvt. Ltd.
We respect the privacy of our travellers and business partners. This policy explains what personal information India Travel Pundits collects, why we need it to arrange your journey, who receives it and how you can contact us about your information.
1. Who we are and what this policy covers
India Travel Pundits is the trading name used in this policy for India Voyage Travel Pundits Pvt. Ltd. (“ITP”, “we”, “us” or “our”), an inbound destination management company based in Gurgaon, India. We work with international tour operators, travel agents and travellers to design and operate tailor-made holidays, escorted groups, luxury journeys, incentive travel, meetings and special-interest programmes in India and, where included in your itinerary, Nepal, Bhutan, Sri Lanka and the Maldives.
This policy covers enquiries, quotations, reservations, payments, travel operations, feedback and interactions with our website at https://indiatravelpundits.in. It applies whether you book directly or through an overseas agent, tour operator, corporate organiser or group leader. Supplier websites and services have their own privacy notices.
Privacy contact: info@indiatravelpundits.in. Please use the subject line “Privacy request” or “Privacy complaint” so that your message can be directed to the appropriate person.
2. Information we collect
Identification and travel documents: your name as shown in your passport, nationality, date of birth, passport details and, where necessary, copies of passports, visas or other identification. These may be needed for ticketing, hotel registration, protected-area access, wildlife safaris or permits. We request only the details needed for the particular arrangement.
Contact and booking information: email address, telephone number, postal or billing address, travel dates, arrival and departure details, flight or train information, rooming lists, itinerary, accompanying travellers, emergency contacts, preferences and special requests.
Health and assistance information: relevant allergies, dietary needs, mobility or accessibility requirements and medical information you choose to provide for safe participation or assistance. Dietary requests may reveal religious beliefs or health information. Please provide practical requirements rather than unnecessary medical histories.
Payment and business information: invoice details, payer information, payment status, transaction references and, for business partners, company details and relevant tax information. We do not store full credit or debit card details. Please do not send card numbers, security codes or banking passwords by email or messaging apps.
Communications and feedback: enquiries, correspondence, complaint records, feedback forms, guide reports and information needed to resolve service issues. Photographs, testimonials or other content may be received if you choose to share them.
Website information: IP address, browser and device information, pages viewed and interaction data, to the extent collected by the website tools in use. The cookies section explains how optional tracking should be managed.
3. How we receive your information
We receive information directly from you through enquiries, booking forms, email, telephone, messaging services, our website or in-person discussions. We may also receive information from your booking agent, tour operator, employer, group leader, fellow traveller or service provider involved in your journey.
If you provide information about another traveller or an emergency contact, please tell them about this policy and ensure you are authorised to share their details. Obtain any consent required for sensitive information. A group organiser’s instructions do not replace an individual traveller’s consent where the law requires it.
We may contact you or your booking partner to clarify missing or inaccurate information. If information essential for tickets, permits or safe service delivery is unavailable, we may be unable to arrange that service. We will explain what is needed and why.
4. Why we use your information
Planning and operating your journey: prepare proposals; reserve accommodation, transport, flights, trains, safaris, guides and experiences; obtain relevant permits; organise airport assistance; prepare rooming lists; and communicate itinerary changes. For example, a safari authority may need passport details, while a driver usually needs only your name, pickup arrangements and a contact number.
Personalising and supporting your travel: communicate necessary dietary or accessibility requirements to relevant suppliers, coordinate special occasions where requested, provide on-ground assistance and manage emergencies. We limit disclosure of sensitive details to what the recipient needs.
Booking administration: issue invoices, reconcile payments, manage changes, cancellations and refunds, maintain accounts and handle queries, feedback and complaints. We may use aggregated or anonymised feedback to improve our programmes and supplier selection.
Legal and safety purposes: meet applicable tax, accounting, tourism, immigration and permit requirements; respond to lawful requests; prevent fraud; protect travellers; and establish or defend legal claims.
Marketing and publicity: send optional offers or destination news with your consent. We seek separate permission before using identifiable traveller photographs or testimonials in promotional material. Your choice about publicity or marketing does not affect your booking.
5. Our grounds for processing
We process information under the legal grounds available in the jurisdiction that applies to the activity. In India, this includes consent and other permitted grounds under applicable law. Obligations under the Digital Personal Data Protection Act 2023 and the Digital Personal Data Protection Rules 2025 apply as their relevant provisions come into force. Contractual necessity and legitimate interests are not presented as separate grounds under the Indian DPDP framework.
Where the EU GDPR or UK GDPR applies to a particular activity, processing may be necessary to perform a contract with you or take steps at your request, comply with a legal obligation, pursue a legitimate interest subject to balancing your rights, or act on your consent. Legitimate interests may include operational security, fraud prevention and complaint handling; they do not override protections for sensitive information.
Where required, we obtain explicit consent for health information or other special-category data and identify an additional lawful condition for that processing. In an emergency, another legally permitted ground may apply. Providing information or accepting this policy is not blanket consent to every use.
You may withdraw consent by contacting us. Withdrawal does not affect earlier lawful processing. If the information is needed for a particular service, we will explain any effect on our ability to provide that service.
6. Who receives information
Travel suppliers: accommodation providers, airlines, rail operators, transport companies, guides, local destination partners, restaurants, activity operators and permit or safari authorities receive the information needed for their part of your journey.
Your booking partner: your agent, tour operator or authorised organiser may receive booking updates, relevant operational information and information needed to resolve issues. We avoid sharing personal health details or private correspondence beyond what is necessary and authorised.
Operational providers and advisers: payment providers, website and IT support, hosting or cloud services, accountants, insurers and professional advisers may receive relevant information for their services. Providers processing information on our behalf should be bound by appropriate confidentiality, security and data-handling terms.
Authorities and emergency assistance: we may disclose necessary information to public authorities where legally required, or to medical services, insurers or emergency contacts where lawful and necessary to assist you.
Hotels, airlines, public authorities and some other suppliers decide independently how to use information for their own legal and service obligations. Their own privacy policies apply to that processing. We do not claim that every recipient acts solely on ITP’s instructions.
We do not sell your personal information. If a business transfer or restructuring affects personal information, any disclosure must be subject to applicable law, appropriate safeguards and any required notice.
7. International travel and data transfer
Inbound travel involves information moving between your home country, India and other destinations in your itinerary. Your overseas agent may send traveller details to ITP in India, and we may share necessary information with destination partners or service providers abroad. Technology providers may also process information in other countries.
Transfers must comply with applicable restrictions and safeguards. Where EU or UK data-transfer rules apply, the relevant transfer mechanism may include approved contractual clauses and any required assessment or supplementary measures. Booking a trip does not itself replace a required transfer mechanism. Contact us for information about relevant recipients and safeguards for your booking.
8. Protecting your information
Our approach is to limit information collection, restrict access to staff and suppliers who need it, protect booking records and use appropriate technical and organisational safeguards for the information involved. Staff and guides should use traveller details only for authorised duties and avoid circulating passport copies or health details in general group chats.
Please ask your ITP contact for an appropriate way to send passport copies or sensitive information. Do not post documents in public channels. Email and messaging platforms have their own security limitations and privacy terms.
If a personal-data incident occurs, we will assess it, take appropriate containment and remedial action and notify affected individuals or authorities where the applicable law requires. No system or transmission method can guarantee absolute security.
9. How long information is kept
We retain information only for the period needed for its purpose and applicable legal obligations. The period depends on the record type, destination requirements, booking completion, outstanding refunds or disputes and relevant statutory limits.
Enquiry records are kept while the enquiry is active and for a justified follow-up period. Booking and operational records are kept for service delivery, after-travel support and relevant claims or recordkeeping requirements. Financial records are retained for the periods required by tax and accounting law.
Passport copies, permit documents and health or accessibility details should be removed from operational files when their specific purpose ends, unless retention is legally required or justified for an unresolved issue. Marketing records are kept while consent remains valid and relevant. A minimal suppression record may be retained to respect an opt-out.
At the end of the relevant period, information is securely deleted or anonymised. Backup copies may remain until the normal secure backup cycle expires. Contact us if you need information about the retention period for a particular record.
10. Marketing photographs and testimonials
You can send us an email on info@indiatravelpundits.in incase you do not want us to use your tour photographs / feedback for our website or other promotions. Essential booking messages, safety updates and responses to your enquiries are separate from promotional communications.
Permission for identifiable photographs or testimonials should specify the intended use, such as the website, brochure or social media. For children, permission must come from the appropriate parent or guardian. You may ask us to stop future promotional use and remove content from channels we control, subject to applicable law and practical limits for material already printed or distributed.
11. Cookies and similar technologies
Cookies are small files stored on your device. Similar technologies may include pixels and local storage. They can support website functionality, remember choices or measure website use. This section explains possible categories; it does not confirm that every category is currently used on the ITP website.
Essential technologies support functions such as security, page delivery and any enquiry or booking features actually provided. Preference technologies remember choices such as language. Analytics technologies measure website visits and performance. Advertising technologies, if used, may measure campaigns or support targeted content.
Where consent is required, optional analytics, advertising and non-essential preference technologies must remain off until you choose to allow them. The website should provide a clear way to accept or reject optional categories and change or withdraw your choice. Continuing to browse is not treated as consent where an affirmative choice is required.
You can also block or delete cookies in your browser. Blocking essential technologies may affect website functions. Deleting cookies may remove saved preferences and require you to select them again.
External maps, videos, social-media features and other embedded services may collect information under their own policies. Where required, optional embedded tracking should be blocked until consent is given. Any separate cookie notice or settings panel should list the actual technologies, providers, purposes and expiry periods in use.
12. Your choices and privacy rights
Depending on the law that applies and the rights currently in force, you may request information about processing, access to relevant personal data, correction, completion, updating or erasure; withdraw consent; and seek grievance redressal. The Indian DPDP framework also provides for nomination where applicable. GDPR rights, where applicable, may additionally include restriction, objection and data portability subject to the relevant conditions.
Send your request to info@indiatravelpundits.in with enough detail for us to identify the relevant enquiry or booking. We may request proportionate identity verification or evidence that a representative is authorised. Please do not send a full passport copy unless we explain why it is necessary.
We will respond within the period required by applicable law and explain any lawful limitation, such as records that must be retained or information affecting another person’s privacy. You may raise a complaint with us and, where available under the applicable legal framework, with the relevant data-protection authority or grievance body.
13. Children and family travel
We arrange family and group travel that may include children. We collect children’s information only as needed for the requested arrangements, such as age-based ticketing, accommodation, permits or assistance, and obtain verifiable parental or guardian consent where required. Under the Indian DPDP framework, a child is a person under 18.
Our services and marketing are directed to adult customers and booking partners. Children’s information must not be used for prohibited tracking, behavioural monitoring or targeted advertising. A parent or authorised guardian can contact us about a child’s information, subject to necessary identity and authority checks.
14. Changes and contact details
We may revise this policy when our services, technology or legal obligations change. The published version will show its effective or last-updated date. Material changes will be communicated where required, and fresh consent will be sought where necessary for a new purpose.
For privacy questions, requests or complaints, contact India Voyage Travel Pundits Pvt. Ltd., trading as India Travel Pundits, at info@indiatravelpundits.in. Website: https://indiatravelpundits.in.